What do I need to claim for a lost or stolen passport?
To make a claim for a stolen passport and travel documents, please provide as much information as possible about what happened. You'll need to upload the following documents with your claim:
- Police report
- Report from the hotel, restaurant, venue or transport provider where the incident took place
- Receipts for any costs that you’re claiming for
- Bank statements showing what you paid in AUD, if you paid for costs in a foreign currency with a credit card.