What do I need to claim for a lost or stolen passport?

To make a claim for a stolen passport and travel documents, please provide as much information as possible about what happened. You'll need to upload the following documents with your claim: 

  • Police report
  • Report from the hotel, restaurant, venue or transport provider where the incident took place
  • Receipts for any costs that you’re claiming for
  • Bank statements showing what you paid in AUD, if you paid for costs in a foreign currency with a credit card. 
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