Why do I need to know the IMEI number of my mobile phone to claim?

Every mobile phone or mobile broadband device has a unique 15 digit code, called an IMEI number (International Mobile Equipment Identity). 

When it comes to claiming for a lost, stolen or damaged mobile phone, tablet or sim-enabled device, we will not be able to pay if you are unable to supply the IMEI number for your phone. 

You will also need to have blocked the IMEI number with your Australian telecommunication provider in order to be eligible to claim. 

You can find your IMEI in the following ways: 

  • by entering *#06# on your phone’s call screen. 
  • Searching within your phone’s settings
  • Look to see if it's printed either on the back of your device, or underneath your device's battery
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